Previous incidents
Voicemail cuts off callers in the middle of leaving their recorded VM messages
Resolved Jun 29 at 07:54pm AEST
Some users are reporting that incoming callers when leaving a message through Voicemail are being abruptly cut-off and the call is ended.
This is not being experienced by all users, however we have been able to replicate the fault condition and have accordingly escalated to the relevant team.
Outage Status : RESOLVED
Date & Time of Issue: 29/06/2022 9:54 PM AEST
Issue Restore Time: 29/06/2022 11:00 PM AEST
TPG Unplanned MNP Outage
Resolved Jun 29 at 01:30pm AEST
TPG Unplanned Outage (Impacting Port In, Port Out and Transfers).
Outage Status : RESOLVED
Date & Time of Outage: 29/06/2022 1:30 PM AEST
Issue Restore Time: 29/06/2022 3:00 PM AEST
Calls to Vodafone numbers
Resolved Jun 27 at 11:15am AEST
Some end users have been unable to call Vodafone numbers, and are getting the recorded voice announcement: "The number you are calling is not accepting calls from this number".
Outage Status : RESOLVED
Date & Time of Outage: 27/06/2022 10:00 AM AEST
Issue Restore Time: 29/06/2022 07:43 PM AEST
Telstra MNP Unplanned Delay
Resolved Jun 25 at 01:00pm AEST
Delays to processing of some Telstra MNP port messages impacting both port in and port out
Outage Status : RESOLVED
Date & Time of Outage: 25/06/2022 1:00 PM AEST
Issue Restore Time: 25/06/2022 8:40 PM AEST
High inbound call volumes
Resolved Jun 23 at 09:00am AEST
Please note that we are currently experiencing higher than normal call volumes. If your query is regarding multi-factor authentication please visit our FAQ at https://www.aldimobile.com.au/mfa. Thanks for your patience.
Outage Status : RESOLVED
Date & Time of Issue: 23/06/2022 09:00 AM AEST
Issue Restore Time: 01/07/2022 3:00 PM AEST
TPG unplanned MNP outage
Resolved Jun 16 at 01:01pm AEST
Ports In and Out from the Mobile Carrier TPG (includes Vodafone and other TPG MVNOs) are failing.
Outage Status : RESOLVED
Date & Time of Outage: 16/06/2022 07:00 AM AEST
Issue Restore Time: 17/06/2022 07:00 AM AEST
Optus partial unplanned MNP outage impacting some Port IN transactions
Resolved Jun 07 at 10:52am AEST
There are a number of stalled/delayed ports from mid/late MAY to the current time from the Mobile Carrier OPTUS.
Outage Status : OPEN
Date & Time of Outage: Mid May, 2022
Issue Restore Time: 10/06/2022
Optus partial unplanned MNP outage impacting some Port Out Transactions
Resolved May 30 at 08:00am AEST
Optus is currently experiencing an Unplanned Partial MNP Outage that is impacting Responses from Optus Resellers. Optus Retail Ports appear to be unaffected at present.
Outage Status : OPEN
Date & Time of Outage: 30/05/2022 – 08:00:00 AEDT.
Issue Restore Time: 01/06/2022 – 08:00:00 AEDT.
App and MyALDImobile account login issues
Resolved May 17 at 09:30am AEST
Outage Description:
An overnight update caused App and MyALDImobile account log in attempts to fail and accounts to be locked out.
Outage Status: RESOLVED
Log ins have been restored at my.aldimobile.com.au and the app is now working as expected. If you continue to experience issues with the app please clear data or reinstall.
Date & Time of Outage: 17/05/2022 – 09:00 AEST
Date & Time of Resolution: 17/05/2022 – 13:00 AEST
Voicemail PIN reset issues
Resolved May 10 at 11:59am AEST
Outage Description:
We have received reports of some users having issues resetting their PIN. This is only impacting those end users who have configured their mailbox to require PIN access and have forgotten their original PIN.
A fix has been scheduled to be deployed on 11/05/2022.
Outage Status: OPEN
Date & Time of Outage: 10/05/2022 – 11:35 AEST
Date & Time of Resolution: 11/05/2022 – 12:15 AEST
Store search not consistently returning all results
Resolved May 09 at 09:17am AEST
Outage Description: The search results for both the store and FAQ are not showing all the matching results in all cases.
Outage Status: RESOLVED
Date & Time of Outage: 09/05/2022 – 08:00 AEST
Date & Time of Resolution: 12/05/2022 – 06:00 AEST
1 previous update
Some callers unable to make International calls to China
Resolved Apr 26 at 12:38pm AEST
Outage Description: We have received multiple inquiries relating to end users not being able to make an International Call to China when the mobile plan has sufficient allowance to do so.
Outage Status: OPEN
Date & Time of Outage: 25/04/2022 – 11:54 AEST
Date & Time of Recovery: N/A
Other Information:
Some callers may be having issues when calling China. The most common cause of this problem is that the calls are being blocked at the called party end (China) rather than any netw...
Optus partial unplanned MNP outage now impacting some Port In and Port Out tr...
Resolved Apr 13 at 08:00am AEST
Outage Description: Optus has currently experiencing a partial unplanned MNP outage that has intermittently impacted some Port Out Transactions recently. This outage is now affecting some Port In requests.
Outage Status: RESOLVED.
Date & Time of Outage: 11/04/2022 - 11:00 AEST.
Date & Time of Recovery: 11/05/2022 - 10:00 AEST.
Optus mobile network outage
Resolved Apr 05 at 09:30am AEST
We have received advice that the Optus mobile network experienced a major outage that impacted calls to and from the Optus network.
Outage Status : RESOLVED.
Date & Time of Outage: 05/04/2022 ~ 06:00:00 AEDT.
Issue Restore Time: 05/04/2022 ~ 10:450:00 AEDT.