Previous incidents

Due to an issue in downstream application in the network we are currently experiencing delays in provisioning. Our technical specialists are currently working on identifying the root cause and possible solutions.

Functions Impacted: Change MSN, Contract Suspension, Port-In, Port-Out, Reactivation of Contract, Service Activation, Service Deactivation, Service Parameter Change, SIM Change.

Outage Status : RESOLVED
Date & Time of Issue: 27/07/2022 4:20 PM AEST
Issue Restore Time: 27/07/2...

Some users are reporting that incoming callers when leaving a message through Voicemail are being abruptly cut-off and the call is ended.

This is not being experienced by all users, however we have been able to replicate the fault condition and have accordingly escalated to the relevant team.

Outage Status : RESOLVED
Date & Time of Issue: 29/06/2022 9:54 PM AEST
Issue Restore Time: 29/06/2022 11:00 PM AEST

TPG Unplanned Outage (Impacting Port In, Port Out and Transfers).

Outage Status : RESOLVED
Date & Time of Outage: 29/06/2022 1:30 PM AEST
Issue Restore Time: 29/06/2022 3:00 PM AEST

Some end users have been unable to call Vodafone numbers, and are getting the recorded voice announcement: "The number you are calling is not accepting calls from this number".

Outage Status : RESOLVED
Date & Time of Outage: 27/06/2022 10:00 AM AEST
Issue Restore Time: 29/06/2022 07:43 PM AEST

Delays to processing of some Telstra MNP port messages impacting both port in and port out

Outage Status : RESOLVED
Date & Time of Outage: 25/06/2022 1:00 PM AEST
Issue Restore Time: 25/06/2022 8:40 PM AEST

Please note that we are currently experiencing higher than normal call volumes. If your query is regarding multi-factor authentication please visit our FAQ at https://www.aldimobile.com.au/mfa. Thanks for your patience.

Outage Status : RESOLVED
Date & Time of Issue: 23/06/2022 09:00 AM AEST
Issue Restore Time: 01/07/2022 3:00 PM AEST

Ports In and Out from the Mobile Carrier TPG (includes Vodafone and other TPG MVNOs) are failing.

Outage Status : RESOLVED

Date & Time of Outage: 16/06/2022 07:00 AM AEST
Issue Restore Time: 17/06/2022 07:00 AM AEST

There are a number of stalled/delayed ports from mid/late MAY to the current time from the Mobile Carrier OPTUS.

Outage Status : OPEN

Date & Time of Outage: Mid May, 2022
Issue Restore Time: 10/06/2022