Previous incidents
Optus partial unplanned MNP outage impacting some Port Out Transactions
Resolved May 30 at 08:00am AEST
Optus is currently experiencing an Unplanned Partial MNP Outage that is impacting Responses from Optus Resellers. Optus Retail Ports appear to be unaffected at present.
Outage Status : OPEN
Date & Time of Outage: 30/05/2022 – 08:00:00 AEDT.
Issue Restore Time: 01/06/2022 – 08:00:00 AEDT.
App and MyALDImobile account login issues
Resolved May 17 at 09:30am AEST
Outage Description:
An overnight update caused App and MyALDImobile account log in attempts to fail and accounts to be locked out.
Outage Status: RESOLVED
Log ins have been restored at my.aldimobile.com.au and the app is now working as expected. If you continue to experience issues with the app please clear data or reinstall.
Date & Time of Outage: 17/05/2022 – 09:00 AEST
Date & Time of Resolution: 17/05/2022 – 13:00 AEST
Voicemail PIN reset issues
Resolved May 10 at 11:59am AEST
Outage Description:
We have received reports of some users having issues resetting their PIN. This is only impacting those end users who have configured their mailbox to require PIN access and have forgotten their original PIN.
A fix has been scheduled to be deployed on 11/05/2022.
Outage Status: OPEN
Date & Time of Outage: 10/05/2022 – 11:35 AEST
Date & Time of Resolution: 11/05/2022 – 12:15 AEST
Store search not consistently returning all results
Resolved May 09 at 09:17am AEST
Outage Description: The search results for both the store and FAQ are not showing all the matching results in all cases.
Outage Status: RESOLVED
Date & Time of Outage: 09/05/2022 – 08:00 AEST
Date & Time of Resolution: 12/05/2022 – 06:00 AEST
1 previous update
Some callers unable to make International calls to China
Resolved Apr 26 at 12:38pm AEST
Outage Description: We have received multiple inquiries relating to end users not being able to make an International Call to China when the mobile plan has sufficient allowance to do so.
Outage Status: OPEN
Date & Time of Outage: 25/04/2022 – 11:54 AEST
Date & Time of Recovery: N/A
Other Information:
Some callers may be having issues when calling China. The most common cause of this problem is that the calls are being blocked at the called party end (China) rather than any netw...
Optus partial unplanned MNP outage now impacting some Port In and Port Out tr...
Resolved Apr 13 at 08:00am AEST
Outage Description: Optus has currently experiencing a partial unplanned MNP outage that has intermittently impacted some Port Out Transactions recently. This outage is now affecting some Port In requests.
Outage Status: RESOLVED.
Date & Time of Outage: 11/04/2022 - 11:00 AEST.
Date & Time of Recovery: 11/05/2022 - 10:00 AEST.
Optus mobile network outage
Resolved Apr 05 at 09:30am AEST
We have received advice that the Optus mobile network experienced a major outage that impacted calls to and from the Optus network.
Outage Status : RESOLVED.
Date & Time of Outage: 05/04/2022 ~ 06:00:00 AEDT.
Issue Restore Time: 05/04/2022 ~ 10:450:00 AEDT.
Optus Unplanned MNP Outage Impacting ALL Transactions
Resolved Mar 28 at 04:01pm AEDT
Optus’ Unplanned MNP Outage impacting ALL Transactions is now RESOLVED. Transactions are flowing and backlog is being cleared.
Outage Status : RESOLVED.
Date & Time of Outage: 28/03/2022 – 15:30:00 AEDT.
Issue Restore Time: 29/03/2022 – 07:00:00 AEDT.
3G voice calls failing to Optus fixed lines
Resolved Mar 26 at 11:00am AEDT
3G voice calls to Optus fixed lines were failing. The issue was resolved on the Optus side.
Outage Status : RESOLVED.
Date & Time of Outage: 26/03/2022 – 11:00:00 AEDT.
Issue Restore Time: 26/03/2022 – 20:26:00 AEDT.
Telstra MNP Unplanned Delay
Resolved Mar 22 at 10:00am AEDT
Outage Description: Delays to processing of some Telstra port messages impacting both port in and port out.
Outage Status : RESOLVED.
Date & Time of Outage: 22/03/2022 – 08:00:00 AEDT.
Issue Restore Time: 22/03/2022 – 12:00:00 AEDT.
Outage: Optus Unplanned MNP Outage Impacting Ports Out
Resolved Mar 21 at 11:01am AEDT
Outage Description: Optus is currently experiencing an Unplanned MNP Outage Impacting Ports Out of the Optus Network.
Outage Status : RESOLVED.
Date & Time of Outage: 21/03/2022 – 08:00:00 AEDT.
Issue Restore Time: 24/03/2022 - 10:00:00 AEDT.