Previous incidents

January 2025
Jan 17, 2025
1 incident

Inbound calls to our support centres are impacted

Resolved Jan 17 at 02:51pm AEDT

  • Inbound calls to our customer service phone line are currently ringing out.
  • Our response team is looking into this issue with priority.
  • Please try again later, or send us an email using our contact form.
  • We apologise for any inconvenience.

For real-time updates, please continue monitoring this page.

Functions impacted

  • Inbound calls

Event details

  • Outage status: Resolved
  • First reported: 17/01/2025, 14:30
  • Resolved: 17/01/2025, 15:26
Jan 15, 2025
1 incident

Partial network outages in NSW due to severe weather

Degraded

Resolved Jan 22 at 09:59am AEDT

Service has now been restored.

7 previous updates
Jan 14, 2025
1 incident

aldimobile.com.au/cart is down

Downtime

Resolved Jan 14 at 11:28pm AEDT

aldimobile.com.au/cart recovered.

1 previous update
Jan 12, 2025
1 incident

my.aldimobile.com.au/activate and my.aldimobile.com.au/admin are down

Downtime

Resolved Jan 12 at 08:02am AEDT

my.aldimobile.com.au/activate and my.aldimobile.com.au/admin recovered.

1 previous update
Jan 10, 2025
1 incident

Potential SMS issue in WA, QLD and VIC

Degraded

Resolved Jan 10 at 03:10pm AEDT

This issue has now been resolved.

3 previous updates
December 2024
Dec 23, 2024
1 incident

TEST: Major Network Service Disruption

Resolved Dec 23 at 03:30pm AEDT

TEST NOTICE - Major network service disruption

We are conducting a test of our notification system. The following represents a simulated network outage scenario:

We recently experienced a widespread network outage affecting all services across an entire state. The issue stemmed from a critical failure in core network infrastructure, impacting all calling, text and data. Service has been restored and our emergency response team is working with network vendors to continue testing an urgen...
November 2024
No incidents reported