Previous incidents

March 2025
No incidents reported
February 2025
No incidents reported
January 2025
Jan 17, 2025
1 incident

Inbound calls to our support centres are impacted

Resolved Jan 17 at 02:51pm AEDT

  • Inbound calls to our customer service phone line are currently ringing out.
  • Our response team is looking into this issue with priority.
  • Please try again later, or send us an email using our contact form.
  • We apologise for any inconvenience.

For real-time updates, please continue monitoring this page.

Functions impacted

  • Inbound calls

Event details

  • Outage status: Resolved
  • First reported: 17/01/2025, 14:30
  • Resolved: 17/01/2025, 15:26
Jan 15, 2025
1 incident

Partial network outages in NSW due to severe weather

Degraded

Resolved Jan 22 at 09:59am AEDT

Service has now been restored.

7 previous updates
Jan 14, 2025
1 incident

aldimobile.com.au/cart is down

Downtime

Resolved Jan 14 at 11:28pm AEDT

aldimobile.com.au/cart recovered.

1 previous update
Jan 12, 2025
1 incident

my.aldimobile.com.au/activate and my.aldimobile.com.au/admin are down

Downtime

Resolved Jan 12 at 08:02am AEDT

my.aldimobile.com.au/activate and my.aldimobile.com.au/admin recovered.

1 previous update
Jan 10, 2025
1 incident

Potential SMS issue in WA, QLD and VIC

Degraded

Resolved Jan 10 at 03:10pm AEDT

This issue has now been resolved.

3 previous updates