Incidents reported on status page for ALDImobile https://status.aldimobile.com.au/ https://d1lppblt9t2x15.cloudfront.net/logos/eb98a02c033126474a27ba4504d8fdf7.png https://status.aldimobile.com.au/ en https://status.aldimobile.com.au/incident/496671 Tue, 21 Jan 2025 22:59:00 -0000 https://status.aldimobile.com.au/incident/496671#7232568819b14b407fa032082ae8e61d4c14abcf73ab76854b54fa16773ae2ff Service has now been restored. https://status.aldimobile.com.au/incident/496671 Tue, 21 Jan 2025 22:59:00 -0000 https://status.aldimobile.com.au/incident/496671#7232568819b14b407fa032082ae8e61d4c14abcf73ab76854b54fa16773ae2ff Service has now been restored. https://status.aldimobile.com.au/incident/496671 Tue, 21 Jan 2025 22:59:00 -0000 https://status.aldimobile.com.au/incident/496671#7232568819b14b407fa032082ae8e61d4c14abcf73ab76854b54fa16773ae2ff Service has now been restored. https://status.aldimobile.com.au/incident/496671 Tue, 21 Jan 2025 02:54:00 -0000 https://status.aldimobile.com.au/incident/496671#1f2fc77008d714276df0205018538e6bf5985b173fb3a3adffd639fa385e0601 - Power disruptions are affecting parts of the mobile network, impacting some services in NSW. - Wherever safe to do so, technicians are being dispatched to priority sites - We apologise for any inconvenience. For real-time updates, please continue to monitor this page. #### Functions impacted - Voice calls - SMS - Mobile data #### Event details - **Outage status:** Resolving - **First reported:** 15/01/2025, 15:00 - **Next update by:** 22/01/2025, 14:30 https://status.aldimobile.com.au/incident/496671 Tue, 21 Jan 2025 02:54:00 -0000 https://status.aldimobile.com.au/incident/496671#1f2fc77008d714276df0205018538e6bf5985b173fb3a3adffd639fa385e0601 - Power disruptions are affecting parts of the mobile network, impacting some services in NSW. - Wherever safe to do so, technicians are being dispatched to priority sites - We apologise for any inconvenience. For real-time updates, please continue to monitor this page. #### Functions impacted - Voice calls - SMS - Mobile data #### Event details - **Outage status:** Resolving - **First reported:** 15/01/2025, 15:00 - **Next update by:** 22/01/2025, 14:30 https://status.aldimobile.com.au/incident/496671 Tue, 21 Jan 2025 02:54:00 -0000 https://status.aldimobile.com.au/incident/496671#1f2fc77008d714276df0205018538e6bf5985b173fb3a3adffd639fa385e0601 - Power disruptions are affecting parts of the mobile network, impacting some services in NSW. - Wherever safe to do so, technicians are being dispatched to priority sites - We apologise for any inconvenience. For real-time updates, please continue to monitor this page. #### Functions impacted - Voice calls - SMS - Mobile data #### Event details - **Outage status:** Resolving - **First reported:** 15/01/2025, 15:00 - **Next update by:** 22/01/2025, 14:30 https://status.aldimobile.com.au/incident/496671 Mon, 20 Jan 2025 03:30:00 -0000 https://status.aldimobile.com.au/incident/496671#7b17d7b75bdf37e8123df6a26b3be9f38e062850be483a6bd0b8813dcf5e9e07 - Power disruptions are affecting parts of the mobile network, impacting some services in NSW. - Wherever safe to do so, technicians are being dispatched to priority sites - We apologise for any inconvenience. For real-time updates, please continue to monitor this page. #### Functions impacted - Voice calls - SMS - Mobile data #### Event details - **Outage status:** Resolving - **First reported:** 15/01/2025, 15:00 - **Next update by:** 21/01/2025, 14:30 https://status.aldimobile.com.au/incident/496671 Mon, 20 Jan 2025 03:30:00 -0000 https://status.aldimobile.com.au/incident/496671#7b17d7b75bdf37e8123df6a26b3be9f38e062850be483a6bd0b8813dcf5e9e07 - Power disruptions are affecting parts of the mobile network, impacting some services in NSW. - Wherever safe to do so, technicians are being dispatched to priority sites - We apologise for any inconvenience. For real-time updates, please continue to monitor this page. #### Functions impacted - Voice calls - SMS - Mobile data #### Event details - **Outage status:** Resolving - **First reported:** 15/01/2025, 15:00 - **Next update by:** 21/01/2025, 14:30 https://status.aldimobile.com.au/incident/496671 Mon, 20 Jan 2025 03:30:00 -0000 https://status.aldimobile.com.au/incident/496671#7b17d7b75bdf37e8123df6a26b3be9f38e062850be483a6bd0b8813dcf5e9e07 - Power disruptions are affecting parts of the mobile network, impacting some services in NSW. - Wherever safe to do so, technicians are being dispatched to priority sites - We apologise for any inconvenience. For real-time updates, please continue to monitor this page. #### Functions impacted - Voice calls - SMS - Mobile data #### Event details - **Outage status:** Resolving - **First reported:** 15/01/2025, 15:00 - **Next update by:** 21/01/2025, 14:30 https://status.aldimobile.com.au/incident/496671 Sat, 18 Jan 2025 03:29:00 -0000 https://status.aldimobile.com.au/incident/496671#04cff670fc26aeab54db5ce269ee0e0bde7882d3b8eccae94d892e1d8f14a879 - Power disruptions are affecting parts of the network, impacting some services in NSW. - Technicians are being dispatched to priority sites, where safe to do so. - We apologise for any inconvenience. For real-time updates, please continue monitoring this page. #### Functions impacted - Voice calls - SMS - Mobile data #### Event details - **Outage status:** Resolving - **First reported:** 15/01/2025, 15:00 - **Next update by:** 19/01/2025, 14:30 https://status.aldimobile.com.au/incident/496671 Sat, 18 Jan 2025 03:29:00 -0000 https://status.aldimobile.com.au/incident/496671#04cff670fc26aeab54db5ce269ee0e0bde7882d3b8eccae94d892e1d8f14a879 - Power disruptions are affecting parts of the network, impacting some services in NSW. - Technicians are being dispatched to priority sites, where safe to do so. - We apologise for any inconvenience. For real-time updates, please continue monitoring this page. #### Functions impacted - Voice calls - SMS - Mobile data #### Event details - **Outage status:** Resolving - **First reported:** 15/01/2025, 15:00 - **Next update by:** 19/01/2025, 14:30 https://status.aldimobile.com.au/incident/496671 Sat, 18 Jan 2025 03:29:00 -0000 https://status.aldimobile.com.au/incident/496671#04cff670fc26aeab54db5ce269ee0e0bde7882d3b8eccae94d892e1d8f14a879 - Power disruptions are affecting parts of the network, impacting some services in NSW. - Technicians are being dispatched to priority sites, where safe to do so. - We apologise for any inconvenience. For real-time updates, please continue monitoring this page. #### Functions impacted - Voice calls - SMS - Mobile data #### Event details - **Outage status:** Resolving - **First reported:** 15/01/2025, 15:00 - **Next update by:** 19/01/2025, 14:30 https://status.aldimobile.com.au/incident/497217 Fri, 17 Jan 2025 03:51:00 -0000 https://status.aldimobile.com.au/incident/497217#f79851c7e3473ecf2a7f04c9032e47f922919d8317e4a4eddd0e7d35211a3c89 - Inbound calls to our customer service phone line are currently ringing out. - Our response team is looking into this issue with priority. - Please try again later, or send us an email using our contact form. - We apologise for any inconvenience. For real-time updates, please continue monitoring this page. #### Functions impacted - Inbound calls #### Event details - **Outage status:** Resolved - **First reported:** 17/01/2025, 14:30 - **Resolved:** 17/01/2025, 15:26 https://status.aldimobile.com.au/incident/496671 Thu, 16 Jan 2025 21:46:00 -0000 https://status.aldimobile.com.au/incident/496671#39b6117328fe9d1488c7040ee1b38b619b46bd9e85eed58aa3442e0a05a0ad4a - Power disruptions are affecting parts of the network, impacting some services in NSW. - Technicians are being dispatched to priority sites, where safe to do so. - We apologise for any inconvenience. For real-time updates, please continue monitoring this page. #### Functions impacted - Voice calls - SMS - Mobile data #### Event details - **Outage status:** Fixing - **First reported:** 15/01/2025, 15:00 - **Next update by:** 17/01/2025, 17:00 https://status.aldimobile.com.au/incident/496671 Thu, 16 Jan 2025 21:46:00 -0000 https://status.aldimobile.com.au/incident/496671#39b6117328fe9d1488c7040ee1b38b619b46bd9e85eed58aa3442e0a05a0ad4a - Power disruptions are affecting parts of the network, impacting some services in NSW. - Technicians are being dispatched to priority sites, where safe to do so. - We apologise for any inconvenience. For real-time updates, please continue monitoring this page. #### Functions impacted - Voice calls - SMS - Mobile data #### Event details - **Outage status:** Fixing - **First reported:** 15/01/2025, 15:00 - **Next update by:** 17/01/2025, 17:00 https://status.aldimobile.com.au/incident/496671 Thu, 16 Jan 2025 21:46:00 -0000 https://status.aldimobile.com.au/incident/496671#39b6117328fe9d1488c7040ee1b38b619b46bd9e85eed58aa3442e0a05a0ad4a - Power disruptions are affecting parts of the network, impacting some services in NSW. - Technicians are being dispatched to priority sites, where safe to do so. - We apologise for any inconvenience. For real-time updates, please continue monitoring this page. #### Functions impacted - Voice calls - SMS - Mobile data #### Event details - **Outage status:** Fixing - **First reported:** 15/01/2025, 15:00 - **Next update by:** 17/01/2025, 17:00 https://status.aldimobile.com.au/incident/496671 Thu, 16 Jan 2025 15:15:00 -0000 https://status.aldimobile.com.au/incident/496671#48daa4486edacbf2e46fbd08cb0111b9f7dbcdca1156da20da1e709f79fd8a27 - Power disruptions are affecting parts of the network, impacting some services in NSW. - Technicians are being dispatched to priority sites, where safe to do so. - We apologise for any inconvenience. For real-time updates, please continue monitoring this page. #### Functions impacted - Voice calls - SMS - Mobile data #### Event details - **Outage status:** Fixing - **First reported:** 15/01/2025, 15:00 - **Next update:** 17/01/2025, 08:15 https://status.aldimobile.com.au/incident/496671 Thu, 16 Jan 2025 15:15:00 -0000 https://status.aldimobile.com.au/incident/496671#48daa4486edacbf2e46fbd08cb0111b9f7dbcdca1156da20da1e709f79fd8a27 - Power disruptions are affecting parts of the network, impacting some services in NSW. - Technicians are being dispatched to priority sites, where safe to do so. - We apologise for any inconvenience. For real-time updates, please continue monitoring this page. #### Functions impacted - Voice calls - SMS - Mobile data #### Event details - **Outage status:** Fixing - **First reported:** 15/01/2025, 15:00 - **Next update:** 17/01/2025, 08:15 https://status.aldimobile.com.au/incident/496671 Thu, 16 Jan 2025 15:15:00 -0000 https://status.aldimobile.com.au/incident/496671#48daa4486edacbf2e46fbd08cb0111b9f7dbcdca1156da20da1e709f79fd8a27 - Power disruptions are affecting parts of the network, impacting some services in NSW. - Technicians are being dispatched to priority sites, where safe to do so. - We apologise for any inconvenience. For real-time updates, please continue monitoring this page. #### Functions impacted - Voice calls - SMS - Mobile data #### Event details - **Outage status:** Fixing - **First reported:** 15/01/2025, 15:00 - **Next update:** 17/01/2025, 08:15 https://status.aldimobile.com.au/incident/496671 Thu, 16 Jan 2025 09:15:00 -0000 https://status.aldimobile.com.au/incident/496671#316408c5b16d094e0e33b2f16818f900bfd495a14ce10142d372655dec9c2661 - Due to severe weather, network outages are affecting some services in NSW. - Power technicians are being dispatched to priority sites where safe to do so. - We apologise for any inconvenience caused. For real-time updates, please continue monitoring this page. #### Functions impacted - Voice calls - SMS - Mobile data #### Event details - **Outage status:** Investigating - **Date & time of issue:** 15/01/2025, 15:00 - **Next update:** 17/01/2025, 02:15 https://status.aldimobile.com.au/incident/496671 Thu, 16 Jan 2025 09:15:00 -0000 https://status.aldimobile.com.au/incident/496671#316408c5b16d094e0e33b2f16818f900bfd495a14ce10142d372655dec9c2661 - Due to severe weather, network outages are affecting some services in NSW. - Power technicians are being dispatched to priority sites where safe to do so. - We apologise for any inconvenience caused. For real-time updates, please continue monitoring this page. #### Functions impacted - Voice calls - SMS - Mobile data #### Event details - **Outage status:** Investigating - **Date & time of issue:** 15/01/2025, 15:00 - **Next update:** 17/01/2025, 02:15 https://status.aldimobile.com.au/incident/496671 Thu, 16 Jan 2025 09:15:00 -0000 https://status.aldimobile.com.au/incident/496671#316408c5b16d094e0e33b2f16818f900bfd495a14ce10142d372655dec9c2661 - Due to severe weather, network outages are affecting some services in NSW. - Power technicians are being dispatched to priority sites where safe to do so. - We apologise for any inconvenience caused. For real-time updates, please continue monitoring this page. #### Functions impacted - Voice calls - SMS - Mobile data #### Event details - **Outage status:** Investigating - **Date & time of issue:** 15/01/2025, 15:00 - **Next update:** 17/01/2025, 02:15 https://status.aldimobile.com.au/incident/496671 Wed, 15 Jan 2025 04:00:00 -0000 https://status.aldimobile.com.au/incident/496671#6908e11de367db7bf1531a305f9fc28d4780e74a49896543909ea98144d49869 - Due to severe weather, network outages are affecting some services in NSW. - Our Response Team is working to identify the issue. - We apologise for any inconvenience caused. For real-time updates, please continue monitoring this page. #### Functions impacted - Voice calls - SMS - Mobile data #### Event details - **Outage status:** Investigating - **Date & time of issue:** 15/01/2025, 15:00 - **Next update:** 16/01/2025, 16:15 https://status.aldimobile.com.au/incident/496671 Wed, 15 Jan 2025 04:00:00 -0000 https://status.aldimobile.com.au/incident/496671#6908e11de367db7bf1531a305f9fc28d4780e74a49896543909ea98144d49869 - Due to severe weather, network outages are affecting some services in NSW. - Our Response Team is working to identify the issue. - We apologise for any inconvenience caused. For real-time updates, please continue monitoring this page. #### Functions impacted - Voice calls - SMS - Mobile data #### Event details - **Outage status:** Investigating - **Date & time of issue:** 15/01/2025, 15:00 - **Next update:** 16/01/2025, 16:15 https://status.aldimobile.com.au/incident/496671 Wed, 15 Jan 2025 04:00:00 -0000 https://status.aldimobile.com.au/incident/496671#6908e11de367db7bf1531a305f9fc28d4780e74a49896543909ea98144d49869 - Due to severe weather, network outages are affecting some services in NSW. - Our Response Team is working to identify the issue. - We apologise for any inconvenience caused. For real-time updates, please continue monitoring this page. #### Functions impacted - Voice calls - SMS - Mobile data #### Event details - **Outage status:** Investigating - **Date & time of issue:** 15/01/2025, 15:00 - **Next update:** 16/01/2025, 16:15 https://status.aldimobile.com.au/incident/495654 Tue, 14 Jan 2025 12:28:35 -0000 https://status.aldimobile.com.au/incident/495654#f5aec0d47723faeee0dc4892041eec14930a980ed73abff87ce9cc305cb942e5 aldimobile.com.au/cart recovered. https://status.aldimobile.com.au/incident/495654 Tue, 14 Jan 2025 12:26:45 -0000 https://status.aldimobile.com.au/incident/495654#ef7cb18122676a838fbb922c0fe245e16684824c07da5eeafbacb213039de1be aldimobile.com.au/cart went down. https://status.aldimobile.com.au/incident/494424 Sat, 11 Jan 2025 21:02:07 -0000 https://status.aldimobile.com.au/incident/494424#48bea752cce5919490454e6b8b2db76a1f6340bd90976764fa7231b098fcd2ff my.aldimobile.com.au/activate and my.aldimobile.com.au/admin recovered. https://status.aldimobile.com.au/incident/494424 Sat, 11 Jan 2025 21:02:07 -0000 https://status.aldimobile.com.au/incident/494424#48bea752cce5919490454e6b8b2db76a1f6340bd90976764fa7231b098fcd2ff my.aldimobile.com.au/activate and my.aldimobile.com.au/admin recovered. https://status.aldimobile.com.au/incident/494424 Sat, 11 Jan 2025 21:01:02 -0000 https://status.aldimobile.com.au/incident/494424#08dfba3f2b9916aba5de30581f05e92ba35855baf2710a2108102488887704b0 my.aldimobile.com.au/activate and my.aldimobile.com.au/admin went down. https://status.aldimobile.com.au/incident/494424 Sat, 11 Jan 2025 21:01:02 -0000 https://status.aldimobile.com.au/incident/494424#08dfba3f2b9916aba5de30581f05e92ba35855baf2710a2108102488887704b0 my.aldimobile.com.au/activate and my.aldimobile.com.au/admin went down. https://status.aldimobile.com.au/incident/493494 Fri, 10 Jan 2025 04:10:00 -0000 https://status.aldimobile.com.au/incident/493494#84b37a7d5862e4e4fce691bc93bf7f2c617acd1d151b730433b25bd9d946bd7d This issue has now been resolved. https://status.aldimobile.com.au/incident/493494 Fri, 10 Jan 2025 02:44:00 -0000 https://status.aldimobile.com.au/incident/493494#b645bd6ddb270099368943fbc5f64d3c83d1835c025058c0c21d9a3d2de9987b ### Potential SMS issue in WA, QLD and Vic Our network provider has conducted an investigation into a potential issue with sending SMS, affecting some services in Western Australia, Queensland and Victoria. Investigations suspect that this issue has been caused by the QLD SMSC not being completely isolated. At 12:08PM AEST, technicians isolated the QLD SMSC and post checks and testing is now underway to confirm root-cause. #### Functions impacted - SMS #### Event details - **Outage status:** INVESTIGATING - **Date & time of issue:** 10/01/2025 1:06 AM AEST - **Next update:** 10/01/2025 19:00 AM AEST https://status.aldimobile.com.au/incident/493494 Fri, 10 Jan 2025 00:00:00 -0000 https://status.aldimobile.com.au/incident/493494#e7b59106356d7074d5d6dd99e0e5cf49016a2ed0a49fb00a540b7d9281560078 ### Potential SMS issue in WA, QLD and Vic Our network provider is continuing to investigate a potential issue with sending SMS, affecting some customers in Western Australia, Queensland and Victoria. The cause of this issue remains unknown, but continues to impact the ability for services to send SMS. This issue is still under investigation by our Level 1 Emergency Response Team. #### Functions impacted - SMS #### Event details - **Outage status:** INVESTIGATING - **Date & time of issue:** 10/01/2025 1:06 AM AEST - **Next update:** 10/01/2025 17:00 AM AEST https://status.aldimobile.com.au/incident/493494 Thu, 09 Jan 2025 22:16:00 -0000 https://status.aldimobile.com.au/incident/493494#1e4bbe2220be28f34685eb58936099ae4f74939af9b36691b0bc0458163bb113 ### Potential SMS issue in WA, QLD and Vic Our network provider is currently investigating a potential issue with sending SMS, affecting some customers in Western Australia, Queensland and Victoria. The cause of this issue is currently unknown, but is impacting the ability for services to send SMS. This issue is currently under investigation by our Level 1 Emergency Response Team. We will provide further updates soon. #### Functions impacted - SMS #### Event details - **Outage status:** INVESTIGATING - **Date & time of issue:** 10/01/2025 1:06 AM AEST - **Next update:** 10/01/2025 11:00 AM AEST https://status.aldimobile.com.au/incident/485824 Mon, 23 Dec 2024 04:30:00 -0000 https://status.aldimobile.com.au/incident/485824#0a4086d4dc04d94d09822005ad18e8ccd1bba8f28d89308cac066d68fc7b0317 ### TEST NOTICE - Major network service disruption We are conducting a test of our notification system. The following represents a simulated network outage scenario: We recently experienced a widespread network outage affecting all services across an entire state. The issue stemmed from a critical failure in core network infrastructure, impacting all calling, text and data. Service has been restored and our emergency response team is working with network vendors to continue testing an urgent fix that was rolled out to resolve the issue. We apologise for any inconvenience caused. For real-time updates, please visit our [Network Status Page](https://aldimobile.betteruptime.com/). #### Functions impacted - All voice calls - SMS - Mobile data #### Event details - **Outage status:** RESOLVED - **Date & time of issue:** 27/07/2022 4:20 PM AEST - **Next update:** 27/07/2022 11:00 PM AEST - **Issue restore time:** 27/07/2022 10:27 PM AEST *Note: This is a test notice. In a real scenario, this incident would be classified as a Level 1 severity event under the Customer Communications for Outages 2024 determination, due to the scale of impact.* https://status.aldimobile.com.au/incident/485824 Mon, 23 Dec 2024 04:30:00 -0000 https://status.aldimobile.com.au/incident/485824#0a4086d4dc04d94d09822005ad18e8ccd1bba8f28d89308cac066d68fc7b0317 ### TEST NOTICE - Major network service disruption We are conducting a test of our notification system. The following represents a simulated network outage scenario: We recently experienced a widespread network outage affecting all services across an entire state. The issue stemmed from a critical failure in core network infrastructure, impacting all calling, text and data. Service has been restored and our emergency response team is working with network vendors to continue testing an urgent fix that was rolled out to resolve the issue. We apologise for any inconvenience caused. For real-time updates, please visit our [Network Status Page](https://aldimobile.betteruptime.com/). #### Functions impacted - All voice calls - SMS - Mobile data #### Event details - **Outage status:** RESOLVED - **Date & time of issue:** 27/07/2022 4:20 PM AEST - **Next update:** 27/07/2022 11:00 PM AEST - **Issue restore time:** 27/07/2022 10:27 PM AEST *Note: This is a test notice. In a real scenario, this incident would be classified as a Level 1 severity event under the Customer Communications for Outages 2024 determination, due to the scale of impact.* https://status.aldimobile.com.au/incident/485824 Mon, 23 Dec 2024 04:30:00 -0000 https://status.aldimobile.com.au/incident/485824#0a4086d4dc04d94d09822005ad18e8ccd1bba8f28d89308cac066d68fc7b0317 ### TEST NOTICE - Major network service disruption We are conducting a test of our notification system. The following represents a simulated network outage scenario: We recently experienced a widespread network outage affecting all services across an entire state. The issue stemmed from a critical failure in core network infrastructure, impacting all calling, text and data. Service has been restored and our emergency response team is working with network vendors to continue testing an urgent fix that was rolled out to resolve the issue. We apologise for any inconvenience caused. For real-time updates, please visit our [Network Status Page](https://aldimobile.betteruptime.com/). #### Functions impacted - All voice calls - SMS - Mobile data #### Event details - **Outage status:** RESOLVED - **Date & time of issue:** 27/07/2022 4:20 PM AEST - **Next update:** 27/07/2022 11:00 PM AEST - **Issue restore time:** 27/07/2022 10:27 PM AEST *Note: This is a test notice. In a real scenario, this incident would be classified as a Level 1 severity event under the Customer Communications for Outages 2024 determination, due to the scale of impact.* https://status.aldimobile.com.au/incident/118116 Wed, 28 Sep 2022 15:05:00 +0000 https://status.aldimobile.com.au/incident/118116#c93273266ea450dda4d9fe72f6096f083f7bb05cdb5526a906a05b760ffb0eae Maintenance completed https://status.aldimobile.com.au/incident/118116 Wed, 28 Sep 2022 15:05:00 +0000 https://status.aldimobile.com.au/incident/118116#c93273266ea450dda4d9fe72f6096f083f7bb05cdb5526a906a05b760ffb0eae Maintenance completed https://status.aldimobile.com.au/incident/118116 Wed, 28 Sep 2022 15:05:00 +0000 https://status.aldimobile.com.au/incident/118116#c93273266ea450dda4d9fe72f6096f083f7bb05cdb5526a906a05b760ffb0eae Maintenance completed https://status.aldimobile.com.au/incident/118116 Wed, 28 Sep 2022 14:50:00 -0000 https://status.aldimobile.com.au/incident/118116#17a46157ea5c5b255e21002d34073414419fdb0412a1c9284ba8e7fdce062e4f We need to do some maintenance work as part of our ongoing commitment to improving our systems. Functions Impacted: Data, Voice Description: During the indicated maintenance window there will be a brief disruption to voice and mobile data traffic as online charging requests are rerouted in the network. Impact: Disruption to Service End User Impact: 25% of voice calls that have exceeded 4 minutes in call duration may be prematurely disconnected. An attempt to immediately reconnect the call will be successful. 25% of mobile data sessions may experience a temporary disruption. Mobile handsets should retry immediately and will connect successfully to the network. From: 29/09/2022 12:50 AM AEST To: 29/09/2022 01:05 AM AEST https://status.aldimobile.com.au/incident/118116 Wed, 28 Sep 2022 14:50:00 -0000 https://status.aldimobile.com.au/incident/118116#17a46157ea5c5b255e21002d34073414419fdb0412a1c9284ba8e7fdce062e4f We need to do some maintenance work as part of our ongoing commitment to improving our systems. Functions Impacted: Data, Voice Description: During the indicated maintenance window there will be a brief disruption to voice and mobile data traffic as online charging requests are rerouted in the network. Impact: Disruption to Service End User Impact: 25% of voice calls that have exceeded 4 minutes in call duration may be prematurely disconnected. An attempt to immediately reconnect the call will be successful. 25% of mobile data sessions may experience a temporary disruption. Mobile handsets should retry immediately and will connect successfully to the network. From: 29/09/2022 12:50 AM AEST To: 29/09/2022 01:05 AM AEST https://status.aldimobile.com.au/incident/118116 Wed, 28 Sep 2022 14:50:00 -0000 https://status.aldimobile.com.au/incident/118116#17a46157ea5c5b255e21002d34073414419fdb0412a1c9284ba8e7fdce062e4f We need to do some maintenance work as part of our ongoing commitment to improving our systems. Functions Impacted: Data, Voice Description: During the indicated maintenance window there will be a brief disruption to voice and mobile data traffic as online charging requests are rerouted in the network. Impact: Disruption to Service End User Impact: 25% of voice calls that have exceeded 4 minutes in call duration may be prematurely disconnected. An attempt to immediately reconnect the call will be successful. 25% of mobile data sessions may experience a temporary disruption. Mobile handsets should retry immediately and will connect successfully to the network. From: 29/09/2022 12:50 AM AEST To: 29/09/2022 01:05 AM AEST https://status.aldimobile.com.au/incident/118115 Mon, 26 Sep 2022 19:00:00 +0000 https://status.aldimobile.com.au/incident/118115#8d8759c6ab0ae85b55a9b9a21e960cfbe510b44567a85e1eb7077869460308a6 Maintenance completed https://status.aldimobile.com.au/incident/118115 Mon, 26 Sep 2022 17:00:00 -0000 https://status.aldimobile.com.au/incident/118115#b0521aeea9ef193ad450a929e08efedf1880d5e998f5027a7e38c49e3d62587a We need to do some maintenance work as part of our ongoing commitment to improving our systems. Functions Impacted: Balance Checks, Change MSN, Plan Change, Port-In, Port-Out, Rate Plan Change, Reactivation of Contract, Service Activation, Service Deactivation, Service Parameter Change, Sim Change, Top Up Impact: Disruption to Service End User Impact: There is a potential for services to be impacted during this planned maintenance window. There will be no impacts to customers being able to use mobile network services. From: 27/09/2022 03:00 AM AEST To: 27/09/2022 05:00 AM AEST https://status.aldimobile.com.au/incident/118131 Tue, 13 Sep 2022 15:55:00 +0000 https://status.aldimobile.com.au/incident/118131#9eeff7d29969f0df86c7ba005eeab62364757bd502fc2e7808d4d40e3211da88 Maintenance completed https://status.aldimobile.com.au/incident/118131 Tue, 13 Sep 2022 15:55:00 +0000 https://status.aldimobile.com.au/incident/118131#9eeff7d29969f0df86c7ba005eeab62364757bd502fc2e7808d4d40e3211da88 Maintenance completed https://status.aldimobile.com.au/incident/118131 Tue, 13 Sep 2022 15:55:00 +0000 https://status.aldimobile.com.au/incident/118131#9eeff7d29969f0df86c7ba005eeab62364757bd502fc2e7808d4d40e3211da88 Maintenance completed https://status.aldimobile.com.au/incident/118131 Tue, 13 Sep 2022 15:40:00 -0000 https://status.aldimobile.com.au/incident/118131#fea874cf645a7609a9667b0c0a3aea53badedc5cd9997bb196a0ffa5b5a6ce84 We need to do some maintenance work as part of our ongoing commitment to improving our systems. Functions Impacted: Data, Voice Description: During the indicated maintenance window there will be a brief disruption to end users voice and mobile data traffic as online charging requests are re-routed in the network. Impact: Potential Disruption End User Impact: 25% of voice calls originated by WME customers that have exceeded 4 minutes in call duration may be prematurely disconnected. An attempt to immediately reconnect the call will be successful. 25% of mobile data sessions from WME customers may experience a temporary disruption. Mobile handsets should retry immediately and will connect successfully to the network. From: 14/09/2022 01:40 AM AEST To: 14/09/2022 01:55 AM AEST https://status.aldimobile.com.au/incident/118131 Tue, 13 Sep 2022 15:40:00 -0000 https://status.aldimobile.com.au/incident/118131#fea874cf645a7609a9667b0c0a3aea53badedc5cd9997bb196a0ffa5b5a6ce84 We need to do some maintenance work as part of our ongoing commitment to improving our systems. Functions Impacted: Data, Voice Description: During the indicated maintenance window there will be a brief disruption to end users voice and mobile data traffic as online charging requests are re-routed in the network. Impact: Potential Disruption End User Impact: 25% of voice calls originated by WME customers that have exceeded 4 minutes in call duration may be prematurely disconnected. An attempt to immediately reconnect the call will be successful. 25% of mobile data sessions from WME customers may experience a temporary disruption. Mobile handsets should retry immediately and will connect successfully to the network. From: 14/09/2022 01:40 AM AEST To: 14/09/2022 01:55 AM AEST https://status.aldimobile.com.au/incident/118131 Tue, 13 Sep 2022 15:40:00 -0000 https://status.aldimobile.com.au/incident/118131#fea874cf645a7609a9667b0c0a3aea53badedc5cd9997bb196a0ffa5b5a6ce84 We need to do some maintenance work as part of our ongoing commitment to improving our systems. Functions Impacted: Data, Voice Description: During the indicated maintenance window there will be a brief disruption to end users voice and mobile data traffic as online charging requests are re-routed in the network. Impact: Potential Disruption End User Impact: 25% of voice calls originated by WME customers that have exceeded 4 minutes in call duration may be prematurely disconnected. An attempt to immediately reconnect the call will be successful. 25% of mobile data sessions from WME customers may experience a temporary disruption. Mobile handsets should retry immediately and will connect successfully to the network. From: 14/09/2022 01:40 AM AEST To: 14/09/2022 01:55 AM AEST https://status.aldimobile.com.au/incident/118120 Thu, 08 Sep 2022 15:05:00 +0000 https://status.aldimobile.com.au/incident/118120#52df472fb0e86686d34d25b71e328d6de580a28db6e0e4018b8b76f7231f58e2 Maintenance completed https://status.aldimobile.com.au/incident/118120 Thu, 08 Sep 2022 15:05:00 +0000 https://status.aldimobile.com.au/incident/118120#52df472fb0e86686d34d25b71e328d6de580a28db6e0e4018b8b76f7231f58e2 Maintenance completed https://status.aldimobile.com.au/incident/118120 Thu, 08 Sep 2022 15:05:00 +0000 https://status.aldimobile.com.au/incident/118120#52df472fb0e86686d34d25b71e328d6de580a28db6e0e4018b8b76f7231f58e2 Maintenance completed https://status.aldimobile.com.au/incident/118120 Thu, 08 Sep 2022 14:50:00 -0000 https://status.aldimobile.com.au/incident/118120#5cb7e1b6238f99324be6a4707195e89a5ac7450c326b5d97d1a0169db67b2b5f We need to do some maintenance work as part of our ongoing commitment to improving our systems. Functions Impacted: Data, Voice Description: During the indicated maintenance window there will be a brief disruption to end users voice and mobile data traffic as online charging requests are re-routed in the network. Impact: Potential Disruption End User Impact: 25% of voice calls originated by WME customers that have exceeded 4 minutes in call duration may be prematurely disconnected. An attempt to immediately reconnect the call will be successful. 25% of mobile data sessions from WME customers may experience a temporary disruption. Mobile handsets should retry immediately and will connect successfully to the network. From: 09/09/2022 00:50 AM AEST To: 09/09/2022 01:05 AM AEST https://status.aldimobile.com.au/incident/118120 Thu, 08 Sep 2022 14:50:00 -0000 https://status.aldimobile.com.au/incident/118120#5cb7e1b6238f99324be6a4707195e89a5ac7450c326b5d97d1a0169db67b2b5f We need to do some maintenance work as part of our ongoing commitment to improving our systems. Functions Impacted: Data, Voice Description: During the indicated maintenance window there will be a brief disruption to end users voice and mobile data traffic as online charging requests are re-routed in the network. Impact: Potential Disruption End User Impact: 25% of voice calls originated by WME customers that have exceeded 4 minutes in call duration may be prematurely disconnected. An attempt to immediately reconnect the call will be successful. 25% of mobile data sessions from WME customers may experience a temporary disruption. Mobile handsets should retry immediately and will connect successfully to the network. From: 09/09/2022 00:50 AM AEST To: 09/09/2022 01:05 AM AEST https://status.aldimobile.com.au/incident/118120 Thu, 08 Sep 2022 14:50:00 -0000 https://status.aldimobile.com.au/incident/118120#5cb7e1b6238f99324be6a4707195e89a5ac7450c326b5d97d1a0169db67b2b5f We need to do some maintenance work as part of our ongoing commitment to improving our systems. Functions Impacted: Data, Voice Description: During the indicated maintenance window there will be a brief disruption to end users voice and mobile data traffic as online charging requests are re-routed in the network. Impact: Potential Disruption End User Impact: 25% of voice calls originated by WME customers that have exceeded 4 minutes in call duration may be prematurely disconnected. An attempt to immediately reconnect the call will be successful. 25% of mobile data sessions from WME customers may experience a temporary disruption. Mobile handsets should retry immediately and will connect successfully to the network. From: 09/09/2022 00:50 AM AEST To: 09/09/2022 01:05 AM AEST https://status.aldimobile.com.au/incident/118122 Wed, 07 Sep 2022 15:55:00 +0000 https://status.aldimobile.com.au/incident/118122#9a26c067e818b73b5ca68a631c34b930ed909b8b926ccc535213df7aa28dd30c Maintenance completed https://status.aldimobile.com.au/incident/118122 Wed, 07 Sep 2022 15:55:00 +0000 https://status.aldimobile.com.au/incident/118122#9a26c067e818b73b5ca68a631c34b930ed909b8b926ccc535213df7aa28dd30c Maintenance completed https://status.aldimobile.com.au/incident/118122 Wed, 07 Sep 2022 15:55:00 +0000 https://status.aldimobile.com.au/incident/118122#9a26c067e818b73b5ca68a631c34b930ed909b8b926ccc535213df7aa28dd30c Maintenance completed https://status.aldimobile.com.au/incident/118122 Wed, 07 Sep 2022 15:40:00 -0000 https://status.aldimobile.com.au/incident/118122#8837539f9e3bfb6d7063eb8eee2cc1886dbee6c376d02cb11fbc19b260160367 We need to do some maintenance work as part of our ongoing commitment to improving our systems. Functions Impacted: Data, Voice Description: During the indicated maintenance window there will be a brief disruption to end users voice and mobile data traffic as online charging requests are re-routed in the network. Impact: Potential Disruption End User Impact: 25% of voice calls originated by WME customers that have exceeded 4 minutes in call duration may be prematurely disconnected. An attempt to immediately reconnect the call will be successful. 25% of mobile data sessions from WME customers may experience a temporary disruption. Mobile handsets should retry immediately and will connect successfully to the network. From: 08/09/2022 01:40 AM AEST To: 08/09/2022 01:55 AM AEST https://status.aldimobile.com.au/incident/118122 Wed, 07 Sep 2022 15:40:00 -0000 https://status.aldimobile.com.au/incident/118122#8837539f9e3bfb6d7063eb8eee2cc1886dbee6c376d02cb11fbc19b260160367 We need to do some maintenance work as part of our ongoing commitment to improving our systems. Functions Impacted: Data, Voice Description: During the indicated maintenance window there will be a brief disruption to end users voice and mobile data traffic as online charging requests are re-routed in the network. Impact: Potential Disruption End User Impact: 25% of voice calls originated by WME customers that have exceeded 4 minutes in call duration may be prematurely disconnected. An attempt to immediately reconnect the call will be successful. 25% of mobile data sessions from WME customers may experience a temporary disruption. Mobile handsets should retry immediately and will connect successfully to the network. From: 08/09/2022 01:40 AM AEST To: 08/09/2022 01:55 AM AEST https://status.aldimobile.com.au/incident/118122 Wed, 07 Sep 2022 15:40:00 -0000 https://status.aldimobile.com.au/incident/118122#8837539f9e3bfb6d7063eb8eee2cc1886dbee6c376d02cb11fbc19b260160367 We need to do some maintenance work as part of our ongoing commitment to improving our systems. Functions Impacted: Data, Voice Description: During the indicated maintenance window there will be a brief disruption to end users voice and mobile data traffic as online charging requests are re-routed in the network. Impact: Potential Disruption End User Impact: 25% of voice calls originated by WME customers that have exceeded 4 minutes in call duration may be prematurely disconnected. An attempt to immediately reconnect the call will be successful. 25% of mobile data sessions from WME customers may experience a temporary disruption. Mobile handsets should retry immediately and will connect successfully to the network. From: 08/09/2022 01:40 AM AEST To: 08/09/2022 01:55 AM AEST https://status.aldimobile.com.au/incident/118123 Tue, 06 Sep 2022 15:05:00 +0000 https://status.aldimobile.com.au/incident/118123#3af0c5dc0271395f119085cbcd4383b1e7710c3eea8457feb56d8eccd774d4b2 Maintenance completed https://status.aldimobile.com.au/incident/118123 Tue, 06 Sep 2022 15:05:00 +0000 https://status.aldimobile.com.au/incident/118123#3af0c5dc0271395f119085cbcd4383b1e7710c3eea8457feb56d8eccd774d4b2 Maintenance completed https://status.aldimobile.com.au/incident/118123 Tue, 06 Sep 2022 15:05:00 +0000 https://status.aldimobile.com.au/incident/118123#3af0c5dc0271395f119085cbcd4383b1e7710c3eea8457feb56d8eccd774d4b2 Maintenance completed https://status.aldimobile.com.au/incident/118123 Tue, 06 Sep 2022 14:50:00 -0000 https://status.aldimobile.com.au/incident/118123#c9e4ff4fd61f5569ac4efbc7e7968bd8c8eabf6c9cbdd288ae2032a993a66e53 We need to do some maintenance work as part of our ongoing commitment to improving our systems. Functions Impacted: Data, Voice Description: During the indicated maintenance window there will be a brief disruption to voice and mobile data traffic as online charging requests are rerouted in the network. Impact: Disruption to Service End User Impact: 25% of voice calls that have exceeded 4 minutes in call duration may be prematurely disconnected. An attempt to immediately reconnect the call will be successful. 25% of mobile data sessions may experience a temporary disruption. Mobile handsets should retry immediately and will connect successfully to the network. From: 07/09/2022 12:50 AM AEST To: 07/09/2022 01:05 AM AEST https://status.aldimobile.com.au/incident/118123 Tue, 06 Sep 2022 14:50:00 -0000 https://status.aldimobile.com.au/incident/118123#c9e4ff4fd61f5569ac4efbc7e7968bd8c8eabf6c9cbdd288ae2032a993a66e53 We need to do some maintenance work as part of our ongoing commitment to improving our systems. Functions Impacted: Data, Voice Description: During the indicated maintenance window there will be a brief disruption to voice and mobile data traffic as online charging requests are rerouted in the network. Impact: Disruption to Service End User Impact: 25% of voice calls that have exceeded 4 minutes in call duration may be prematurely disconnected. An attempt to immediately reconnect the call will be successful. 25% of mobile data sessions may experience a temporary disruption. Mobile handsets should retry immediately and will connect successfully to the network. From: 07/09/2022 12:50 AM AEST To: 07/09/2022 01:05 AM AEST https://status.aldimobile.com.au/incident/118123 Tue, 06 Sep 2022 14:50:00 -0000 https://status.aldimobile.com.au/incident/118123#c9e4ff4fd61f5569ac4efbc7e7968bd8c8eabf6c9cbdd288ae2032a993a66e53 We need to do some maintenance work as part of our ongoing commitment to improving our systems. Functions Impacted: Data, Voice Description: During the indicated maintenance window there will be a brief disruption to voice and mobile data traffic as online charging requests are rerouted in the network. Impact: Disruption to Service End User Impact: 25% of voice calls that have exceeded 4 minutes in call duration may be prematurely disconnected. An attempt to immediately reconnect the call will be successful. 25% of mobile data sessions may experience a temporary disruption. Mobile handsets should retry immediately and will connect successfully to the network. From: 07/09/2022 12:50 AM AEST To: 07/09/2022 01:05 AM AEST https://status.aldimobile.com.au/incident/118129 Mon, 05 Sep 2022 19:00:00 +0000 https://status.aldimobile.com.au/incident/118129#b113b23a5c0e037f0c8e4688ea23ebd853c87d3335cb3441155ebff62375d1a1 Maintenance completed https://status.aldimobile.com.au/incident/118129 Mon, 05 Sep 2022 17:00:00 -0000 https://status.aldimobile.com.au/incident/118129#bbc3e02c48087d4136ebf46e6165be97d7fa1041684f4df225a2eccf4e8f61d4 We need to do some maintenance work as part of our ongoing commitment to improving our systems. Functions Impacted: Balance Checks, Change MSN, Contract Suspension, EDR CDR transfer, Plan Change, Port-In, Port-Out, Rate Plan Change, Reactivation of Contract, Service Activation, Service Deactivation, Service Parameter Change, Sim Change, Top Up Description: We are performing a maintenance activity due to which WME API services will not be available including provisioning and recharging, MNP and Rating. UDR, BIR and XSC processing will be delayed, queued. Daily business reports and resellers files to EMM will be delayed. Impact: Delays to Processing End User Impact: There is a potential for services to be impacted during this planned maintenance window. There will be no impacts to end users being able to use mobile network services. From: 06/09/2022 03:00 AM AEST To: 06/09/2022 05:00 AEST https://status.aldimobile.com.au/incident/102035 Thu, 28 Jul 2022 19:00:00 +0000 https://status.aldimobile.com.au/incident/102035#d13709625b582ba8e3e5a1e1347da8378c17cd55aeea085a40034bc1bc22009c Maintenance completed https://status.aldimobile.com.au/incident/102035 Thu, 28 Jul 2022 19:00:00 +0000 https://status.aldimobile.com.au/incident/102035#d13709625b582ba8e3e5a1e1347da8378c17cd55aeea085a40034bc1bc22009c Maintenance completed https://status.aldimobile.com.au/incident/102035 Thu, 28 Jul 2022 13:00:00 -0000 https://status.aldimobile.com.au/incident/102035#4515b00d82ed48429221d44b36c6b6db34bea04f7664e7be7b0bf6e7a6d74943 We're performing a maintenance activity to ensure the stability of our platforms. During the indicated maintenance window, there will be a brief disruption to mobile data, SMS and MMS traffic as online charging requests are re-routed in the network. Voice traffic will not be impacted. Maintenance period: • 23:00, July 28 - 05:00, July 29 (AEST) Functions affected: • Mobile data sessions may experience a disruption • Initial attempt to send a SMS or MMS may fail https://status.aldimobile.com.au/incident/102035 Thu, 28 Jul 2022 13:00:00 -0000 https://status.aldimobile.com.au/incident/102035#4515b00d82ed48429221d44b36c6b6db34bea04f7664e7be7b0bf6e7a6d74943 We're performing a maintenance activity to ensure the stability of our platforms. During the indicated maintenance window, there will be a brief disruption to mobile data, SMS and MMS traffic as online charging requests are re-routed in the network. Voice traffic will not be impacted. Maintenance period: • 23:00, July 28 - 05:00, July 29 (AEST) Functions affected: • Mobile data sessions may experience a disruption • Initial attempt to send a SMS or MMS may fail https://status.aldimobile.com.au/incident/102044 Wed, 27 Jul 2022 20:00:00 +0000 https://status.aldimobile.com.au/incident/102044#2225160b423d96658b0d507a4972d5be6fe91a2f5bb1e3619879f98e32556d79 Maintenance completed https://status.aldimobile.com.au/incident/102044 Wed, 27 Jul 2022 13:00:00 -0000 https://status.aldimobile.com.au/incident/102044#83725af62ac5e73be53fb11494b40ec780b6d7436d4516e3f751c38abe953c78 We are performing a maintenance activity. During this activity there is a chance that some services may be impacted and not available until the completion of the maintenance window. Maintenance period: • 23:00, July 27 - 06:00, July 28 (AEST) Functions affected: • Balance checks • Change MSN • Contract Suspension • Port-In, Port-Out • Rate Plan Change • Contract Reactivation • Service Activation/Deactivation • Service Parameter Change • SIM Change • Top Up https://status.aldimobile.com.au/incident/105022 Wed, 27 Jul 2022 10:52:00 -0000 https://status.aldimobile.com.au/incident/105022#ee52f97f87327762201886b58b0dbbfcff97404ecdf5cf9903d24313fccb11e5 Due to an issue in downstream application in the network we are currently experiencing delays in provisioning. Our technical specialists are currently working on identifying the root cause and possible solutions. Functions Impacted: Change MSN, Contract Suspension, Port-In, Port-Out, Reactivation of Contract, Service Activation, Service Deactivation, Service Parameter Change, SIM Change. Outage Status : RESOLVED Date & Time of Issue: 27/07/2022 4:20 PM AEST Issue Restore Time: 27/07/2022 10:27 PM AEST https://status.aldimobile.com.au/incident/98559 Wed, 29 Jun 2022 09:54:00 -0000 https://status.aldimobile.com.au/incident/98559#0082be2b44b7f656be954d46fc99eb9c584352f6d99a36adbe60c53bc7958feb Some users are reporting that incoming callers when leaving a message through Voicemail are being abruptly cut-off and the call is ended. This is not being experienced by all users, however we have been able to replicate the fault condition and have accordingly escalated to the relevant team. Outage Status : RESOLVED Date & Time of Issue: 29/06/2022 9:54 PM AEST Issue Restore Time: 29/06/2022 11:00 PM AEST https://status.aldimobile.com.au/incident/97913 Mon, 27 Jun 2022 01:15:00 -0000 https://status.aldimobile.com.au/incident/97913#cca61eb1c6fb70ceb09e15825a2e518f679b54e942f07fac65787f76a63cfc0c Some end users have been unable to call Vodafone numbers, and are getting the recorded voice announcement: "The number you are calling is not accepting calls from this number". Outage Status : RESOLVED Date & Time of Outage: 27/06/2022 10:00 AM AEST Issue Restore Time: 29/06/2022 07:43 PM AEST https://status.aldimobile.com.au/incident/98039 Wed, 22 Jun 2022 23:00:00 -0000 https://status.aldimobile.com.au/incident/98039#639ac4a9dad290254123f1a1d0e93931636681672edf16398ccf34e5ae7c0536 Please note that we are currently experiencing higher than normal call volumes. If your query is regarding multi-factor authentication please visit our FAQ at https://www.aldimobile.com.au/mfa. Thanks for your patience. Outage Status : RESOLVED Date & Time of Issue: 23/06/2022 09:00 AM AEST Issue Restore Time: 01/07/2022 3:00 PM AEST https://status.aldimobile.com.au/incident/91489 Tue, 31 May 2022 13:00:00 +0000 https://status.aldimobile.com.au/incident/91489#ba595b5b77889602883793319c1acf38d4ab1c85e217c8cae9166fc11b43029d Maintenance completed https://status.aldimobile.com.au/incident/91489 Tue, 31 May 2022 13:00:00 +0000 https://status.aldimobile.com.au/incident/91489#ba595b5b77889602883793319c1acf38d4ab1c85e217c8cae9166fc11b43029d Maintenance completed https://status.aldimobile.com.au/incident/91489 Tue, 31 May 2022 13:00:00 +0000 https://status.aldimobile.com.au/incident/91489#ba595b5b77889602883793319c1acf38d4ab1c85e217c8cae9166fc11b43029d Maintenance completed https://status.aldimobile.com.au/incident/91489 Tue, 31 May 2022 11:00:00 -0000 https://status.aldimobile.com.au/incident/91489#31529d84a2c2ffe5d2c5399b420ef1010174d27bf6d4ead70928127af0ccf9dd We're performing system maintenance between 9:00pm and 11:00pm May 31 (Sydney time) which will mean that the my.aldimobile.com.au account page and account recharges will not be available for approximately 15-20mins at some point during this window. Maintenance period: • 21:00, May 31 - 23:00, May 31 (AEST) Functions affected: • my.aldimobile.com.au • Account recharges https://status.aldimobile.com.au/incident/91489 Tue, 31 May 2022 11:00:00 -0000 https://status.aldimobile.com.au/incident/91489#31529d84a2c2ffe5d2c5399b420ef1010174d27bf6d4ead70928127af0ccf9dd We're performing system maintenance between 9:00pm and 11:00pm May 31 (Sydney time) which will mean that the my.aldimobile.com.au account page and account recharges will not be available for approximately 15-20mins at some point during this window. Maintenance period: • 21:00, May 31 - 23:00, May 31 (AEST) Functions affected: • my.aldimobile.com.au • Account recharges https://status.aldimobile.com.au/incident/91489 Tue, 31 May 2022 11:00:00 -0000 https://status.aldimobile.com.au/incident/91489#31529d84a2c2ffe5d2c5399b420ef1010174d27bf6d4ead70928127af0ccf9dd We're performing system maintenance between 9:00pm and 11:00pm May 31 (Sydney time) which will mean that the my.aldimobile.com.au account page and account recharges will not be available for approximately 15-20mins at some point during this window. Maintenance period: • 21:00, May 31 - 23:00, May 31 (AEST) Functions affected: • my.aldimobile.com.au • Account recharges https://status.aldimobile.com.au/incident/89783 Tue, 24 May 2022 17:00:00 +0000 https://status.aldimobile.com.au/incident/89783#81aec02b752192b196e0fe9f2bcefc2467c724aaa44bc8671bb0e467eb752dff Maintenance completed https://status.aldimobile.com.au/incident/89783 Tue, 24 May 2022 13:00:00 -0000 https://status.aldimobile.com.au/incident/89783#051651d10263d749d89b683a160c7eac3a976d6f0359cf387c14c6f43dfa7b81 We're performing system maintenance between 11:00pm May 24 and 3:00am May 25 (Sydney time) which will cause some calls longer than 4 mins to to disconnect prematurely. There will not be any impact on new call attempts so please try again should you experience any such issues. Maintenance period: • 23:00, May 24 - 03:00, May 25 (AEDT) Functions affected: • Some calls longer than 4 mins https://status.aldimobile.com.au/incident/89781 Mon, 23 May 2022 17:00:00 +0000 https://status.aldimobile.com.au/incident/89781#0cc818d4fbf2799a062f9f8c0d7e4585dcadea22c1d930dcdb522cdee09d4e3d Maintenance completed https://status.aldimobile.com.au/incident/89781 Mon, 23 May 2022 13:00:00 -0000 https://status.aldimobile.com.au/incident/89781#1e3fb69afd5be0ba9545044dbb9a736edbb48260a33df9771049a758c8439bd0 We're performing system maintenance between 11:00pm May 23 and 3:00am May 24 (Sydney time) which will cause some calls longer than 4 mins to to disconnect prematurely. There will not be any impact on new call attempts so please try again should you experience any such issues. Maintenance period: • 23:00, May 23 - 03:00, May 24 (AEDT) Functions affected: • Some calls longer than 4 mins https://status.aldimobile.com.au/incident/88521 Mon, 16 May 2022 23:30:00 -0000 https://status.aldimobile.com.au/incident/88521#f15d019842b686936c81c929324676450accab01eb7ecc212e2bd7ddc03c8700 Outage Description: An overnight update caused App and MyALDImobile account log in attempts to fail and accounts to be locked out. Outage Status: RESOLVED Log ins have been restored at my.aldimobile.com.au and the app is now working as expected. If you continue to experience issues with the app please clear data or reinstall. Date & Time of Outage: 17/05/2022 – 09:00 AEST Date & Time of Resolution: 17/05/2022 – 13:00 AEST https://status.aldimobile.com.au/incident/88224 Mon, 16 May 2022 17:00:00 +0000 https://status.aldimobile.com.au/incident/88224#209e2e1af67e5b6259c212bb9d0919b75d7175acaff156b6fb169969d2e2594d Maintenance completed https://status.aldimobile.com.au/incident/88224 Mon, 16 May 2022 13:00:00 -0000 https://status.aldimobile.com.au/incident/88224#1a47a33966080efd53f5cbde0e8b26bd654718f60dd93538946225465c22d252 We're performing work that may cause some voice calls longer than 4 minutes to disconnect prematurely between 11pm May 16 and 3am May 17 (Sydney time). New call attempts will not be impacted and all other functions are scheduled to operate as normal so please redial should you experience any interruptions. Also from midnight to 6am May 17 you will be unable to update call barring, call waiting, call forwarding and caller ID settings. After 6am you will be able to change these settings as normal so please try again after this time. https://status.aldimobile.com.au/incident/86908 Tue, 10 May 2022 01:59:00 -0000 https://status.aldimobile.com.au/incident/86908#fc45d23b8d6b07e17020897157e05827550c66f9bfc2106a78e6eadcb71d6068 Outage Description: We have received reports of some users having issues resetting their PIN. This is only impacting those end users who have configured their mailbox to require PIN access and have forgotten their original PIN. A fix has been scheduled to be deployed on 11/05/2022. Outage Status: OPEN Date & Time of Outage: 10/05/2022 – 11:35 AEST Date & Time of Resolution: 11/05/2022 – 12:15 AEST https://status.aldimobile.com.au/incident/85488 Mon, 09 May 2022 21:00:00 +0000 https://status.aldimobile.com.au/incident/85488#c38ef15bce9927edafe7da19e69b7b47d0b3f2cd8c4e26afd981f3cf73aa9803 Maintenance completed https://status.aldimobile.com.au/incident/85488 Mon, 09 May 2022 13:00:00 -0000 https://status.aldimobile.com.au/incident/85488#89c430e9ca8e80f98cd645fd6c3364e2be70c763753a1d685228b0e9e64fd218 We're performing system maintenance which will cause a delay in provisioning new services. You can still initiate a SIM activation during this time and the request will be processed after the maintenance is complete. Maintenance period: • 23:00, May 9 - 07:00, May 10 (AEST) Pages affected: • my.aldimobile.com.au/activate Functions affected: • Provisioning requests (activations) https://status.aldimobile.com.au/incident/84043 Sun, 08 May 2022 23:17:00 -0000 https://status.aldimobile.com.au/incident/84043#f78b64c357065b0eb05d265abf0bcf43929201eec9b85d42930a04784a9bd4b0 Outage Description: The search results for both the store and FAQ are not showing all the matching results in all cases. Outage Status: RESOLVED Date & Time of Outage: 09/05/2022 – 08:00 AEST Date & Time of Resolution: 12/05/2022 – 06:00 AEST https://status.aldimobile.com.au/incident/85490 Wed, 04 May 2022 21:00:00 +0000 https://status.aldimobile.com.au/incident/85490#229518974c447f150733400530b7cdfa0d3d920d28ce2976bca8ca1d40dfe228 Maintenance completed https://status.aldimobile.com.au/incident/85490 Wed, 04 May 2022 13:00:00 -0000 https://status.aldimobile.com.au/incident/85490#6a43174453643826a65acea9552792fcae7ed9c0f64e27857c94ad663250bbcc We're performing system maintenance which will cause a delay in provisioning new services. You can still initiate a SIM activation during this time and the request will be processed after the maintenance is complete. Maintenance period: • 23:00, May 4 - 07:00, May 5 (AEST) Pages affected: • my.aldimobile.com.au/activate Functions affected: • Provisioning requests (activations) https://status.aldimobile.com.au/incident/85493 Mon, 02 May 2022 21:00:00 +0000 https://status.aldimobile.com.au/incident/85493#8e4c522494a7f4aac3e4e1aa22180b27804b7956a69398e27e6cf405b08d6dd8 Maintenance completed https://status.aldimobile.com.au/incident/85493 Mon, 02 May 2022 13:00:00 -0000 https://status.aldimobile.com.au/incident/85493#6b6973c087e2db39323c02eb3174a2678e352e5c3a568e4bbc9af531a8443097 We're performing system maintenance which will cause a delay in provisioning new services. You can still initiate a SIM activation during this time and the request will be processed after the maintenance is complete. Maintenance period: • 23:00, May 2 - 07:00, May 3 (AEST) Pages affected: • my.aldimobile.com.au/activate Functions affected: • Provisioning requests (activations) https://status.aldimobile.com.au/incident/84155 Thu, 28 Apr 2022 21:00:00 +0000 https://status.aldimobile.com.au/incident/84155#ba90c936ea6bc10800abad29933dd21c68da20a2aee28da88bfabfcfeff33702 Maintenance completed https://status.aldimobile.com.au/incident/84155 Thu, 28 Apr 2022 13:00:00 -0000 https://status.aldimobile.com.au/incident/84155#ea88b104d32f7ec4aedfe8b426dfe9c3b3b03bf01e6665c8c10457ba4b0b0889 Important notice: We're performing system maintenance which will cause a delay in provisioning new services. You can still initiate a SIM activation during this time and the request will be processed after the maintenance is complete. Maintenance period: • 23:00, April 28 - 07:00, April 29 (AEST) Pages affected: • my.aldimobile.com.au/activate Functions affected: • Provisioning requests (activations) https://status.aldimobile.com.au/incident/84154 Wed, 27 Apr 2022 21:00:00 +0000 https://status.aldimobile.com.au/incident/84154#e1c48551d72f71248cfb7e1c3cae84e1177def120a98bc0439acb7d8e6405508 Maintenance completed https://status.aldimobile.com.au/incident/84154 Wed, 27 Apr 2022 13:00:00 -0000 https://status.aldimobile.com.au/incident/84154#f7fd86c40d9cc691ad6cedc50375aea55a572ad2e2684573a2bbced2db2ad882 Important notice: We're performing system maintenance which will cause a delay in provisioning new services. You can still initiate a SIM activation during this time and the request will be processed after the maintenance is complete. Maintenance period: • 23:00, April 27 - 07:00, April 28 (AEST) Pages affected: • my.aldimobile.com.au/activate Functions affected: • Provisioning requests (activations) https://status.aldimobile.com.au/incident/84043 Tue, 26 Apr 2022 02:57:00 -0000 https://status.aldimobile.com.au/incident/84043#2340651c73553da82b6920ddfe99bfc9d6b67f24f53e70f9b2cc4b98a75a8724 Outage Description: The search results for both the store and FAQ are not consistently showing all results. Outage Status: RESOLVED Date & Time of Outage: 26/04/2022 – 12:30 AEST Date & Time of Resolution: 27/04/2022 – 14:00 AEST https://status.aldimobile.com.au/incident/84042 Tue, 26 Apr 2022 02:38:00 -0000 https://status.aldimobile.com.au/incident/84042#ff1c95ad171c55acd2b8d3ba68c0cc98532796de07c2b980d6567b95486f191c Outage Description: We have received multiple inquiries relating to end users not being able to make an International Call to China when the mobile plan has sufficient allowance to do so. Outage Status: OPEN Date & Time of Outage: 25/04/2022 – 11:54 AEST Date & Time of Recovery: N/A Other Information: Some callers may be having issues when calling China. The most common cause of this problem is that the calls are being blocked at the called party end (China) rather than any network issue on the callers side. Our network group have notified the Global team who are engaging the Chinese carrier. They have been asked to remove the unblocking so calls can proceed. This process does take time and is now with the receiving carrier to resolve. As an alternative approach, you may wish to have the call recipient in China report the problem to their Telecommunication provider in China. This may not always be possible but can be a quicker and more targeted approach to resolving the issue. https://status.aldimobile.com.au/incident/81756 Wed, 13 Apr 2022 21:00:00 +0000 https://status.aldimobile.com.au/incident/81756#fcaeebb9342667144fed3f4188300310f5199a28a952a8aedd4e2a05dd081bf1 Maintenance completed https://status.aldimobile.com.au/incident/81756 Wed, 13 Apr 2022 13:00:00 -0000 https://status.aldimobile.com.au/incident/81756#184df1a0dfeadc7cf0efa930920343aed349c833af8952c1a336853d94b1bb69 Important notice: We're performing system maintenance 11:00pm April 13 - 07:00am April 14 (Sydney time) which will cause a delay in provisioning new services. You can still initiate a SIM activation during this time and the request will be processed after the maintenance is complete. Maintenance period: • 23:00, April 13 - 07:00, April 14 (AEDT) Pages affected: • my.aldimobile.com.au/activate Functions affected: • Provisioning requests (activations) https://status.aldimobile.com.au/incident/81311 Mon, 11 Apr 2022 14:00:00 +0000 https://status.aldimobile.com.au/incident/81311#c7581bc001413e6b91cfabca53fc6ad986f544f4c4f3dcfae475e8c4c21f248f Maintenance completed https://status.aldimobile.com.au/incident/81311 Mon, 11 Apr 2022 14:00:00 +0000 https://status.aldimobile.com.au/incident/81311#c7581bc001413e6b91cfabca53fc6ad986f544f4c4f3dcfae475e8c4c21f248f Maintenance completed https://status.aldimobile.com.au/incident/81311 Mon, 11 Apr 2022 14:00:00 +0000 https://status.aldimobile.com.au/incident/81311#c7581bc001413e6b91cfabca53fc6ad986f544f4c4f3dcfae475e8c4c21f248f Maintenance completed https://status.aldimobile.com.au/incident/81311 Mon, 11 Apr 2022 13:00:00 -0000 https://status.aldimobile.com.au/incident/81311#223dea8fe7952876138dc347afdbafce55471f78c24987752f48db12066e4d0d Important notice: We're performing system maintenance 11:00pm April 11 - 07:00am April 12 (Sydney time) which will cause a delay in provisioning new services. You can still initiate a SIM activation during this time and the request will be processed after the maintenance is complete. Between 23:40 and 00:10 there will be a brief disruption to mobile data, SMS and MMS traffic as online charging requests are re-routed in the network. Voice traffic will not be impacted. Maintenance period: • 23:00, April 7 - 07:00, April 8 (AEDT) Pages affected: • my.aldimobile.com.au/activate Functions affected: • Provisioning requests (activations) • SMS, MMS and Data https://status.aldimobile.com.au/incident/81311 Mon, 11 Apr 2022 13:00:00 -0000 https://status.aldimobile.com.au/incident/81311#223dea8fe7952876138dc347afdbafce55471f78c24987752f48db12066e4d0d Important notice: We're performing system maintenance 11:00pm April 11 - 07:00am April 12 (Sydney time) which will cause a delay in provisioning new services. You can still initiate a SIM activation during this time and the request will be processed after the maintenance is complete. Between 23:40 and 00:10 there will be a brief disruption to mobile data, SMS and MMS traffic as online charging requests are re-routed in the network. Voice traffic will not be impacted. Maintenance period: • 23:00, April 7 - 07:00, April 8 (AEDT) Pages affected: • my.aldimobile.com.au/activate Functions affected: • Provisioning requests (activations) • SMS, MMS and Data https://status.aldimobile.com.au/incident/81311 Mon, 11 Apr 2022 13:00:00 -0000 https://status.aldimobile.com.au/incident/81311#223dea8fe7952876138dc347afdbafce55471f78c24987752f48db12066e4d0d Important notice: We're performing system maintenance 11:00pm April 11 - 07:00am April 12 (Sydney time) which will cause a delay in provisioning new services. You can still initiate a SIM activation during this time and the request will be processed after the maintenance is complete. Between 23:40 and 00:10 there will be a brief disruption to mobile data, SMS and MMS traffic as online charging requests are re-routed in the network. Voice traffic will not be impacted. Maintenance period: • 23:00, April 7 - 07:00, April 8 (AEDT) Pages affected: • my.aldimobile.com.au/activate Functions affected: • Provisioning requests (activations) • SMS, MMS and Data https://status.aldimobile.com.au/incident/80585 Thu, 07 Apr 2022 21:00:00 +0000 https://status.aldimobile.com.au/incident/80585#74ac8a2e3acf646dd26e04e2862b59aa1cfa77a301764a06bf98000008544104 Maintenance completed https://status.aldimobile.com.au/incident/80585 Thu, 07 Apr 2022 13:00:00 -0000 https://status.aldimobile.com.au/incident/80585#aaac20b415ab8268bac79678af84890f9d1287d60a2c441e1416ad465723a402 Important notice: We're performing system maintenance 11:00pm April 7 - 07:00am April 8 (Sydney time) which will cause a delay in provisioning new services. You can still initiate a SIM activation during this time and the request will be processed after the maintenance is complete. Maintenance period: • 23:00, April 7 - 07:00, April 8 (AEDT) Pages affected: • my.aldimobile.com.au/activate Functions affected: • Provisioning requests (activations) https://status.aldimobile.com.au/incident/80357 Wed, 06 Apr 2022 21:00:00 +0000 https://status.aldimobile.com.au/incident/80357#9eda1259a75c7a8c0e1421f1ddb174ea9a3558a6f6f18917554860694d8846f9 Maintenance completed https://status.aldimobile.com.au/incident/80357 Wed, 06 Apr 2022 13:00:00 -0000 https://status.aldimobile.com.au/incident/80357#34bda45d8d9b18bb4afdaec0087341ac19f7d029a90c125d0dbcc8dca0df124c Important notice: We're performing system maintenance 11:00pm April 6 - 11:30pm April 7 (Sydney time) on April 5 which will cause a delay in provisioning new services. You can still initiate a SIM activation during this time and the request will be processed after the maintenance is complete. Maintenance period: • 23:00, April 6 - 07:00, April 7 (AEDT) Pages affected: • my.aldimobile.com.au/activate Functions affected: • Provisioning requests (activations) https://status.aldimobile.com.au/incident/80081 Tue, 05 Apr 2022 13:30:00 +0000 https://status.aldimobile.com.au/incident/80081#d1233a711d64c73d5971d6eb2f93a9f200807de69c956a93ee4962f8d73bcff2 Maintenance completed https://status.aldimobile.com.au/incident/80081 Tue, 05 Apr 2022 13:00:00 -0000 https://status.aldimobile.com.au/incident/80081#32982d969f02b98f3bd0ed8c204ac23b7c632bf79968e4e8431d5bca52540578 Important notice: We're performing system maintenance 11:00 - 11:30pm (Sydney time) on April 5 which will cause a delay in provisioning new services. You can still initiate a SIM activation during this time and the request will be processed after the maintenance is complete. Maintenance period: • 23:00, April 5 - 23:30, April 5 (AEDT) Pages affected: • my.aldimobile.com.au/activate Functions affected: • Provisioning requests (activations) https://status.aldimobile.com.au/incident/79956 Mon, 04 Apr 2022 23:30:00 -0000 https://status.aldimobile.com.au/incident/79956#c5cc7adcd14ceed4f29deae998938f3d823e2c2f8a5130ab990c4666b3cd4b02 We have received advice that the Optus mobile network experienced a major outage that impacted calls to and from the Optus network. Outage Status : RESOLVED. Date & Time of Outage: 05/04/2022 ~ 06:00:00 AEDT. Issue Restore Time: 05/04/2022 ~ 10:450:00 AEDT.